Refunds and Returns Policy

It is specified beforehand that these conditions govern the sales of its products by AZJ Medical Labo to any natural or legal person making a purchase via the website, hereinafter referred to as “the CLIENT”.

These General Conditions of Sale, as well as the order form and the order confirmation constitute the sales contract between and the CLIENT relating to the sale of the products ordered.

Any order made on the website requires that the CUSTOMER accepts beforehand and without reservation the General Conditions of Sale in their entirety.

In case of disagreement with the terms and conditions of the General Conditions of Sale, the CLIENT must not use the Website.

AZJ Medical Labo reserves the right to adapt or modify its General Conditions of Sale at any time and without notice, the adaptations or modifications then being applicable to all orders subsequent to the adaptations or modifications.

In the event of modification, the General Conditions of Sale applicable to the CLIENT’s order are those which were online, and which the CLIENT accepted on the day of placing his order.

Article 1 – Definitions
The terms and expressions identified by a capital letter in the General Conditions of Sale have the meaning indicated below (whether they are used in the singular or in the plural).

General Conditions of Sale: refers to this document, i.e. the terms and conditions applying in the relationship between AZJ Medical Labo and the CLIENT.
Order: refers to the CLIENT’s purchase order for one or more Product(s) or Service(s) placed by using the Website or via Customer Service
Website: refers to the website accessible at the address
Product: refers to a product or Service offered for sale on the Website
CUSTOMER: designates a Natural or Legal Person, consumer, who uses the Website and acquires one or more Product(s), for his personal needs, having previously adhered to the General Conditions of Sale.

Article 2. Object
These General Conditions of Sale aim to define the contractual relationship between AZJ Medical Labo and the CLIENT and the conditions applicable to any purchase made through the website

By accepting these Terms and Conditions, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any minor in your charge to buy on this online sales site.

The use of our products for any illegal or unauthorized purpose is prohibited.

The company AZJ Medical Labo retains the possibility of modifying these General Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the CLIENT.

Article 7. Delivery
The delivery of the Products will take place, after registration of the payment of the Order, to the delivery address indicated by the CLIENT during the placing of the Order. An e-mail will be sent to the CUSTOMER to inform of the shipment of the Products. The CUSTOMER has the option of choosing between different means of delivery.

Shipping costs are calculated according to the method of delivery chosen (home, relay point, post office, etc.), the weight of the package and the place of destination.

Delivery times are only given as an indication, if they exceed thirty days from the order, the sales contract may be terminated and the Customer refunded.

Article 8. Warranty
All the products offered by the company AZJ Medical Labo on the site benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to AZJ Medical Labo, which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by email, within thirty days of delivery.

Article 9. Liability
The company AZJ Medical Labo has, for all stages of access to the site, the ordering process, delivery, customer service or subsequent services, only an obligation of means. AZJ Medical Labo cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular loss of data, intrusion, virus, service interruption, and other involuntary problems, or any act qualified as force. major, in accordance with case law.

The computerized registers kept in the information systems of AZJ Medical Labo under reasonable conditions of security, will be considered as proof of communication, orders and payments made between AZJ Medical Labo and the Customer.

Article 10 – Securing
The site is subject to a security system: the SSL encryption process has been adopted but all scrambling and encryption processes have also been reinforced to protect as effectively as possible all sensitive data related to means of payment.

Article 11 – Intellectual property
All texts, comments, works, illustrations and images reproduced on the site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site is strictly prohibited whether in the form of a photo, logo, visual or text.

Article 12. Personal data
All the data that you entrust on the site are in order to be able to process your orders.
Under the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the seller a right of rectification, consultation or modification and deletion of the data that you communicated to us. This right can also be exercised online.

Article 13. Force majeure
The execution by AZJ Medical Labo of all or part of its obligations, in particular delivery, will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hinder or delay its execution. Are considered as such, in particular, without this list being exhaustive, war, riots, insurrection, social unrest, strikes of all kinds. AZJ Medical Labo will inform CUSTOMERS of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. In the event that this suspension continues beyond a period of fifteen days, the CUSTOMER will have the possibility of canceling the order in progress, and the price of the Products ordered and the delivery costs paid will then be reimbursed.

Article 14. Applicable laws and competent jurisdictions
The General Conditions of Sale are subject to French law. Only the French version of these General Terms and Conditions of Sale is authentic. In the event of difficulty arising during the Order, the delivery of the Products and more generally the execution of the sale, the CUSTOMER will have the possibility, before any legal action, to seek an amicable solution, in particular with the assistance from a consumer association or any other counsel of its choice.

Article 15. Customer service
For any information or question about an order, customer service is at your disposal:

By email: